Skydream (Chongqing) Innovation Technology Co., Ltd. (hereinafter referred to as "Skydream", "we", and "our") understands the importance of privacy to you and respects your privacy. Please read and understand this "Privacy Policy" (hereinafter referred to as "this Policy") before submitting your personal data to Skydream. This Policy applies to websites owned and operated by Skydream Group.
This Policy describes Skydream websites' information practices, including what information we collect, how we use it, with whom we share it, and how we protect it.
This Policy explains how we process your personal data but may not cover all possible data processing scenarios. Skydream websites may contain links to other websites. Skydream assumes no responsibility for the privacy practices or content of these other websites.
We have drafted this Policy to help you understand the following:
1. How Skydream collects and uses your personal data
2. How Skydream uses Cookies and similar technologies
3. How Skydream discloses your personal data
4. How to access or modify your personal data
5. How Skydream protects your personal data
6. How Skydream handles children's personal data
7. Third-party providers and their services
8. How your personal data is transferred globally
9. How this Policy is updated
10. How to contact Skydream
1. How Skydream Collects and Uses Your Personal Data
Personal data is any information that, when used alone or combined with other information, can identify an individual. Such data may be directly submitted to us by you when you use our websites, products, or services, and when you interact with us – for example, when you create a Skydream account or contact us for support; or we may obtain it by recording how you interact with our websites, products, or services – for example, through technologies like Cookies, or by receiving usage data from software running on your device. Where permitted by law, we also obtain relevant data from public and commercial third-party sources.
The data we collect depends on how you interact with Skydream, including the websites you visit or the products and services you use. This includes name, gender, company name, position/title, address, email address, phone number, login information (account and password), photos, identification information, etc. We also collect information you provide to us and the content of messages you send us, such as search queries you enter or questions or information you provide to obtain customer support.
When using Skydream products or services, you may need to provide your personal data. In certain cases, you may choose not to provide Skydream with personal data, but if you choose not to provide it, Skydream may not be able to provide you with the relevant products or services, or respond to or resolve any issues you encounter.
We may use your personal data for the following purposes:
(a) Creating an account.
(b) Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification and managing and processing training and certification results; participating in online or offline activities; making changes at your request or providing information you request (e.g., marketing materials, whitepapers for products or services); and providing technical support.
(c) Contacting you, where you have consented; sending you information about products and services that may interest you; inviting you to participate in Skydream activities, market research, or satisfaction surveys; or sending you marketing information. If you do not wish to receive such information, you can unsubscribe at any time.
(d) Sending you important notifications, such as notices about operating system or application updates and installations.
(e) Providing you with a personalized user experience and personalized content.
(f) Verifying and managing suppliers and business partners, communicating with them, or conducting business.
(g) Conducting internal audits, data analysis, and research to improve our products and services.
(h) Analyzing business operational efficiency and measuring market share.
(i) Troubleshooting errors when you choose to send us error details.
(j) Synchronizing, sharing, and storing data you upload or download, and the data required to perform uploads and downloads.
(k) Protecting the security of our products, services, and customers or users, and executing and improving our loss prevention and anti-fraud programs.
(l) Complying with and enforcing applicable legal requirements, relevant industry standards, or our policies.
Skydream may also collect and use non-identifiable data. Non-identifiable data is data that cannot be used to identify an individual. For example, Skydream collects aggregated statistics, such as website traffic. Skydream collects this data to understand how users use its websites, products, and services. This way, Skydream can improve its services and better meet customer needs. Skydream may, at its discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes.
We endeavor to isolate your personal data from non-identifiable data and use these two types of data separately. If personal data is mixed with non-identifiable data, it will still be treated as personal data.
When Skydream processes your personal data, we will comply with applicable laws and process it based on appropriate legal grounds, including:
Processing your personal data to fulfill a contract when responding to your transaction or service request;
Processing your personal data based on your consent;
Processing your personal data for the purposes of contacting you, conducting marketing or market research, improving our products and services, and executing and improving our loss prevention and anti-fraud programs, among others, we will do so based on our or a third party's legitimate interests. These legitimate interests include enabling us to manage and operate our business and provide our products and services more effectively; protecting the security of our business, systems, products, services, and customers; internal management, compliance with internal policies and processes; and other legitimate interests described in this Policy;
We may also process your personal data to comply with and enforce legal obligations.
2. How Skydream Uses Cookies and Similar Technologies
2.1 Cookies
To ensure that our websites function properly, we sometimes place small data files called Cookies on your computer or mobile device. A Cookie is a small text file stored on your computer or mobile device by a web server. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies usually contain an identifier, the site name, and some numbers and characters.
With the help of Cookies, websites can store user preferences and other data to better serve users. The purpose for which Skydream enables Cookies is the same as that of most websites or Internet service providers: to improve user experience. With Cookies, websites can remember a user's single visit (using session Cookies) or multiple visits (using persistent Cookies). With Cookies, websites can save settings such as the language, font size, and other browsing preferences for your computer or mobile device. This means users do not need to reconfigure their preferences each time they visit. If a website does not use Cookies, it will treat the user as a new visitor every time a page is opened. For example, if you log in to a website and then navigate to another page, the site won't recognize you, and you may be logged out again.
Skydream does not use Cookies for any purpose beyond those described in this Policy. You can manage or delete Cookies based on your preferences. For details about Cookies, please visit AboutCookies.org.
Additionally, we may also use Local Shared Objects (LSOs) such as Flash cookies and HTML5 to store content information and preferences. Vendors and partners who provide certain features or display advertisements on our websites based on your web browsing activity may also use LSOs like HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
You can clear all Cookies saved on your computer. Most web browsers have a function to block Cookies. However, if you do so, you will need to manually change your user settings each time you visit our website.
3. How Skydream Discloses Your Personal Data
In certain cases where services are provided by Skydream's authorized partners, Skydream will share your personal data with such partners as described in this Policy. For example, when you purchase Skydream products online, Skydream must share your personal data with logistics service providers to arrange delivery or to arrange for partners to provide services. Additionally, as an international company, we may share personal data between Skydream sites in other languages.
Skydream may also disclose your personal data to relevant law enforcement agencies or other government agencies, as required by applicable law or in response to legal processes. Skydream will also disclose your data where we have a reasonable need to do so, such as for contract execution, and where we deem disclosure necessary and appropriate to prevent physical harm or property damage or to investigate possible or actual illegal activities.
4. How to Access or Modify Your Personal Data
You should ensure that all personal data you submit is accurate. Skydream endeavors to maintain the accuracy and completeness of personal data and to update such data promptly.
Where required by applicable law, you may have the right to:
Access and obtain specific personal data we hold about you;
Request that we update or correct your inaccurate personal data;
Object to or restrict our use of your personal data;
Request that we delete your personal data.
If you wish to exercise these rights, please click [Insert Link Here] to provide feedback online. To ensure security, we may require you to provide a written request. If we have reasonable grounds to believe that such requests are deceptive, unfeasible, or infringe the privacy rights of others, we will refuse to process the request.
Where required by applicable law, when Skydream processes your personal data based on your consent, you also have the right to withdraw your consent at any time. However, withdrawing consent will not affect the lawfulness and validity of our processing of your personal data based on your consent prior to withdrawal, nor will it affect our processing of your personal data based on other appropriate legal grounds.
If you believe that our processing of your personal information does not comply with applicable data protection laws, you may contact the competent data protection authority. Contact details for data protection authorities in the EU region can be found at: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
5. How Skydream Protects and Retains Your Personal Data
Skydream values the security of personal data. We adopt appropriate physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example:
We use encryption technologies to ensure data confidentiality;
We employ protection mechanisms to prevent data from malicious attacks;
We deploy access control mechanisms to ensure that only authorized personnel can access personal data; and
We conduct security and privacy protection training to enhance employees' awareness of the importance of protecting personal data.
We strive to protect your personal data. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we implement appropriate measures to protect your personal information, Skydream cannot guarantee the security of any information you provide to us or obtained from our website, and you use our website at your own risk. Information on how to report security issues, concerns, or potential incidents to Skydream and the Skydream Information Security Team can be obtained by contacting us at any time: [DPO@skydreamrv.com]. In the event of a personal information security incident, we will notify you and report to the relevant supervisory authorities as required by laws and regulations.
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Policy, unless an extended retention period is required or permitted by law. Because retention periods may vary depending on different scenarios, products, and services, the criteria we use to determine retention periods include:
The time necessary to achieve the business purpose for which the personal data was retained, including providing products and services, maintaining corresponding transaction and business records, managing and improving the performance and quality of products and services, ensuring the security of systems, products, and services, responding to possible user inquiries or complaints, problem location, etc.;
Whether the user has consented to a longer retention period;
Whether laws, contracts, etc., have special requirements for retaining data.
We will retain your registration information for as long as your account is necessary to provide services to you. You can also choose to deactivate your account. After your account is deactivated, we will cease providing products and services based on that account and, barring any special legal requirements, delete your corresponding personal data.
6. How Skydream Handles Children's Personal Data
Our products, websites, and services are primarily intended for adults. Children may not create their own user accounts without parental or guardian consent. For children's personal data collected with parental consent, we will only use or disclose such data where permitted by law, where explicitly consented to by the parent or guardian, or where necessary to protect the child. If Skydream discovers that it has collected children's personal data without obtaining verifiable parental consent beforehand, Skydream will endeavor to delete the relevant data as soon as possible.
7. Third-Party Providers and Their Services
To ensure a smooth browsing experience, you may receive content or web links from third parties external to Skydream and its partners (hereinafter referred to as "third parties"). Skydream has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.
Skydream has no control over the privacy and data protection policies of third parties. Such third parties are not subject to this Policy. Before submitting personal information to third parties, please refer to the privacy protection policies of those third parties.
8. How Your Personal Data is Transferred Globally
Skydream is a global company. Where permitted by law, we may share your personal information within Skydream (including subsidiaries, affiliates, and the parent company) or with our suppliers and business partners, and may transfer information to other countries or regions where we operate. Additionally, as we may not have data centers in your country, your personal data may also be transferred to and stored in data centers located outside your country. In such cases, Skydream will take measures to ensure that the data we collect is processed in accordance with the requirements of this Policy and applicable laws. This includes, when personal data of data subjects located in the EU is transferred to a country or region not recognized by the EU as providing an adequate level of data protection, Skydream will use various legal mechanisms, such as signing the Standard Contractual Clauses approved by the European Commission, or requesting your consent to cross-border transfers of personal data, or implementing security measures like data anonymization before the cross-border data transfer.
9. How This Policy is Updated
Skydream reserves the right to update or modify this Policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make material changes to the privacy policy, we may also notify you through different channels, for example, by posting a notice on our website or by email (sent to the email address specified in your account). Where required by applicable data protection laws, we will also seek your consent for any material changes affecting how we use your personal information. We recommend that you regularly review this page to stay informed about our privacy practices.
10. How to Contact Skydream
If you have any questions, comments, or suggestions, please contact us. We will respond within thirty days. If you are not satisfied, you can also file a complaint through the following channel: [DPO@skydreamrv.com].
When Skydream processes your personal data in accordance with this Privacy Policy, the Skydream entity that is responsible for responding to your requests, contacting you, providing you with products or services, or has entered or is about to enter into a contract with you, is the controller of the relevant personal data. The contact information for each Skydream entity can be viewed by clicking [Insert Link Here].